Refund policy

Effective July 11, 2026

Customer satisfaction is important to us. Because of the nature of our laboratory research products, all sales are final except as described below or where applicable law requires otherwise.

All Sales Final

We do not accept routine returns or exchanges because of a change of mind, an ordering mistake, or because an item is no longer wanted. This final-sale rule does not apply to an item that is damaged, missing, incorrect, materially misdescribed, not shipped, or subject to a right or remedy that cannot legally be waived.

Do not send any product back unless Lone Star Research & Wellness gives you written return instructions.

Order Changes and Cancellations

Orders enter processing as soon as they are placed. Once a purchase is completed, the order is final and requests to cancel the order, change an address, or change an item are not guaranteed. Contact us immediately through our Contact page, and we will determine whether fulfillment can still be stopped. An order cannot be canceled after it has shipped.

If we cannot ship within the time promised—or within 30 days when no shipping time was stated—we will provide any notice, cancellation option, and refund required by applicable law.

Shipping and Carrier Delays

Delivery dates shown after a carrier accepts a package are estimates unless we expressly state that a delivery date is guaranteed. Lone Star Research & Wellness is not responsible for delays caused solely by the carrier, weather, service interruptions, or other events outside our reasonable control after the carrier accepts the package.

If tracking stops updating, a package is marked delivered but cannot be located, or an order does not arrive, contact us promptly through our Contact page. We will help with the carrier investigation and provide any remedy required by applicable law. This section does not limit any nonwaivable right involving an unshipped, lost, damaged, or undelivered order.

Order Issues and Damaged Packages

If an order arrives damaged, contains a missing or incorrect item, or has another apparent fulfillment issue, contact us within 48 hours after the carrier records the package as delivered.

Please include:

  • Your order number
  • A clear description of the issue
  • Clear photos of the shipping package, shipping label, packing materials, and affected product

Keep the product and all original packaging until our review is complete. Do not discard or return anything unless we instruct you to do so. We may be unable to approve a claim reported after 48 hours or submitted without the requested information. If a problem could not reasonably have been discovered within 48 hours, contact us promptly after discovering it. The 48-hour notice request does not waive any right or remedy that cannot legally be waived.

How Claims Are Resolved

We review qualifying claims individually. Based on the information and documentation provided, Lone Star Research & Wellness may, at the store's discretion, replace the affected product, issue store credit, provide a partial refund, or provide a full refund. Submitting a claim does not guarantee a particular resolution.

When applicable law requires a particular remedy, that remedy will control. Approved payment refunds will be issued to the original payment method, and a bank or payment provider may require additional time to post the funds.

Laboratory Research Use Acknowledgment

By placing an order, the customer acknowledges and agrees that:

  • The products are being purchased solely for lawful, controlled laboratory research.
  • The products are not sold as medicines, medical treatments, dietary products, cosmetics, household products, or veterinary products.
  • The products are not intended to diagnose, treat, cure, prevent, or lessen any disease, or to change how a human or animal body works.
  • The products are not for human or veterinary use or consumption and will not be consumed, inhaled, injected, administered, applied to, or otherwise used in or on any human or animal.
  • The customer will handle, store, document, transfer, and dispose of the products according to applicable law and appropriate laboratory safety practices.
  • The customer will not resell or transfer a product for a prohibited use.

We may refuse or cancel an order when we reasonably believe the intended purchase or use conflicts with these conditions. This acknowledgment is a condition of sale. It does not authorize a prohibited use, change a product's regulatory status, replace any legal or regulatory requirement, limit our legal obligations, or waive any right or remedy that cannot legally be waived.