Shipping policy

Shipping Policy

Effective July 17, 2026

Shipping Area

We currently ship only to eligible addresses within the United States. We do not ship internationally. We may restrict delivery to certain states, territories, addresses, carriers, customers, institutions, or destinations when required by law, carrier rules, payment-provider requirements, or our compliance procedures.

Processing Time

In-stock orders are generally processed within 1–2 business days after payment and any required order review are completed. Business days exclude weekends and federal holidays. Processing time is the time before carrier acceptance and is separate from transit time.

We must have a reasonable basis for any shipping promise. If we cannot ship within the time promised, we will provide the notice, consent or cancellation option, and refund required by applicable law.

Shipping Charges and Transit Estimates

Available services, charges, and estimated transit times are displayed at checkout. Transit estimates begin after the carrier accepts the package and are not guaranteed delivery dates unless expressly identified as guaranteed. Weather, carrier disruptions, high-volume periods, incorrect addresses, compliance review, and events outside our reasonable control may cause delay.

Address Accuracy

Customers must provide a complete and accurate shipping address. Contact us immediately if an address is incorrect. Address changes are not guaranteed after an order is placed and cannot be made after shipment. Additional shipping charges caused by an incorrect or incomplete address, refusal, or failed delivery may be charged to the customer to the extent permitted by law.

Tracking and Delivery

Tracking information is sent when available. A tracking status of “label created” may appear before the carrier physically scans the package. Customers are responsible for monitoring tracking and arranging secure receipt.

If tracking shows delivered but the package cannot be found, check the delivery area, household members, neighbors, property staff, and carrier details, then contact the carrier and notify us promptly. We will assist with a reasonable investigation. This policy does not waive any nonwaivable right involving an unshipped, lost, or undelivered order.

Damaged, Missing, or Incorrect Shipments

Report visible damage, missing contents, or an incorrect item within 48 hours after recorded delivery through our contact form or at ruizcustomdesigns@gmail.com. Include the order number, description, and clear photographs of the package, label, packing materials, and affected item. Keep all packaging and products until the review is complete.

For an approved claim, our usual remedy is replacement. If replacement is unavailable, inappropriate, or a different remedy is required by law, we may provide store credit or a partial or full refund.

Refused, Returned, or Undeliverable Packages

Contact us if a package is refused, returned to sender, or undeliverable. Because products are final sale and may not be suitable for restocking, return-to-sender status does not automatically qualify for a refund. We will review the circumstances and apply our Return and Refund Policy and any remedy required by law. Additional reshipping charges may apply when the problem resulted from customer-provided information or failure to accept delivery.

Contact

Submit the contact form at https://lsresearchwellness.com/pages/contact or email ruizcustomdesigns@gmail.com.